Politique de remboursement
Return Policy
We offer a 30-day return policy. You have 30 days from the day you receive your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it: unworn, unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.
To initiate a return, please contact us at info@unveileddesire.com.
If your return is accepted, we’ll provide a return shipping label along with instructions on how and where to send your item. Please note that items returned without prior approval will not be accepted.
For any questions regarding returns, feel free to contact us at info@unveileddesire.com.
Damages and Issues
Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and resolve it promptly.
Exceptions / Non-Returnable Items
Some items cannot be returned, including:
- Custom products (such as personalized items)
- Personal care products (such as beauty items)
- Intimate products (such as lingerie or sex toys) for hygiene and safety reasons
We do not accept returns on sale items or gift cards. If you have any concerns about a specific item, please contact us.
Exchanges
To ensure you get the item you want, return the item you currently have and, once the return is processed, make a new purchase for the desired item.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return the order within 14 days for any reason, without justification. As with our standard return policy, the item must be in the same condition you received it: unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is required.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at info@unveileddesire.com.